chrisdohertytraining
There are many obligations encumbent on care homes and their staff, particularly with regard to how one resolves conflict. It is important that a balance is established between the importance of resolving conflict in a caring environment with the obligation to ensure staff are safe at all times.
There may be a need for clients, who are vulnerable adults, to learn how to resolve conflict also.
We provide bespoke training programmes for trainers, staff and clients. We can address issues associated with conflict management, break-away techniques, restraint and self-defence, according to your requirements. Our techniques are practical, efficient and easy to understand. Possible programmes include:
Service User Training
Programme:
i causes of conflict
why people get attacked strategies to minimise one’s chances of selection
ii dealing with verbal conflict
explore range of situations, identify responses
iii consequences of verbal conflict
emotional and practical
iv dealing with physical conflict
avoiding in the first place, break-away, exiting
v consequences of physical conflict
emotional, practical, legal
vi plenary
Front-Line Staff Training
Programme:
i administrative background
legal, organisation’s ethos (policy and practice), conflict?
ii causes of conflict
common triggers
iii dealing with verbal conflict
explore range of situations, identify responses
iv consequences of verbal conflict
emotional and practical
v dealing with physical conflict
avoiding in the first place, break-away, exiting
vi consequences of physical conflict
emotional, practical, legal
vii plenary
